The Social Sector’s Micro Problem

What ever happened to thinking big? In the social sector, thinking small, micro to be exact, is all the rage, and perhaps with some reason. The blunt force of macro interventions like clumsy development aid have drawn the intense scrutiny of people like Bill Easterly.

Failing the success of sweeping interventions, the sector has recently become obsessed with micro solutions to social problems. The wave of micro activity started with the popularity of microcredit, but has recently devolved into a flurry of any philanthropic word pre-fixed with “micro” such as micro-volunteering, micro-donations, micro-philanthropy, and micro-actions.

My macro point here is that the momentary micro dogma of the social sector distracts us from pursuing real solutions that help people.  What matters, of course, is what works, small, medium, large, or super-sized.  The micro-trend was started by microcredit, the first, and only member of the “micro” solution set that resembles a real intervention rather than a gimmick focused more on size than effectiveness.

Microcredit is micro in so far as it is a small loan to an impoverished person, ostensibly used for wealth creating activities. While microcredit has been heralded in some circles as a powerful poverty-reduction tool, recent evaluative research has raised some important questions. Specifically, David Roodman speculates there might be a microcredit bubble in Bangladesh. Roodman writes

Indeed, multiple borrowing is widespread in Bangladesh now, and it has raised concerns that some Bangladeshis are juggling microcredit loans the way some Americans juggle credit card debt, in a merry-go-round that must one day stop.

As borrowers acquire multiple loans their debts becoming increasing less micro, raising doubts about microcredit’s core promise that the poor need only small loans to lift themselves out of poverty, a falsehood promoted more by Kiva’s marketing than the fundamental tenants of the microcredit movement.

While the idea that a modest investment by Western standards can create sustainable businesses is appealing, evidence of multiple borrowing undermines this hope. Even though most people involved in the day-to-day development of microcredit as a poverty intervention strategy take a sophisticated, nuanced approach to microcredit, its widespread popularity has less to do with actual outcomes and more to do with the suggestion that solving big problems only requires small actions.

And here, I believe, is where the micro thinking begins to unravel.

The current adherence to the micro dogma does not come from a measured understanding of effectiveness of micro approaches. Instead, our fascination with all things micro stems from a hope that simple, small, and intuitive sounding actions can solve tremendously complicated problems. By attempting to reduce the daunting magnitude of poverty to something we can solve through trivial investments, shopping, and meaningless minute-at-a-time volunteer activities, we simply aggregate our micro inabilities to solve social problems into a macro inability to solve social problems.

Over on the Tactical Philanthropy Blog comments section reader Chip McComb sums up the problem with micro giving nicely, in so doing revealing much of what is wrong with micro thinking in general. Chip writes

I fear that as micro giving, and mobile giving becomes more and more prevalent the attitude of those that give, could shift dangerously to think that all giving should be as easy and as pleasing as buying a coke or a big mac, and when it’s not easy or pleasing, it is therefore not worth their time or expense. What a dangerous trap!

I am not arguing that all micro efforts are problematic. There are some great virtues of thinking small, so long as micro means local approaches to social problems, small strategic investments (like microcredit), or other such reasoned uses that resemble actual strategies. My problem with the current wave of micro thinking is that micro has become a euphemism for easy.

Ultimately, what matters is providing solutions that work. In some cases, small interventions might work best, like microcredit, in other cases, perhaps our investments need to be large and patient, rather than micro, like Acumen Fund’s approach to social investing. Whatever the size of the intervention, all our approaches should be well reasoned and rigorously evaluated.

Of course, unlike our modern micro interventions, evaluation is hard, even if it is indispensable in expanding what works and purging what does not.  Recognizing both the importance and complexity of evaluation, perhaps I should pursue the idea of micro-evaluation, a simple evaluative framework that is as easy to use as it is meaningless.

(Photo by Articulate Matter)

Gambling for Good

Last year, I read an article about a new social enterprise in the UK: a casino where the profits are used to fight gambling addiction.  Yes, you’re reading that right—and it does actually exist.  Caesars Palace is a part of Hospitality & Grow’s £6m seafront complex in Great Yarmouth, where the long-term unemployed will receive jobs and training and profits will be used to prevent and treat gambling addiction.

My initial reaction upon learning about this casino was disbelief, followed by indignation.  I’m a strong proponent of social enterprise, but surely this venture took the concept too far.  ”Problem Gambler Cured by Social Enterprise Casino” would make a good headline for The Onion, right?  But the more I’ve thought about it, the more I’ve started to wonder whether it really is such a terrible idea.

First of all, is a new casino likely to create or further gambling problems?  The National Council on Problem Gambling asserts that “the casino or lottery provides the opportunity for the person to gamble.  It does not, in and of itself, create the problem any more than a liquor store would create an alcoholic.”  I generally try to defer to the expertise of others in areas where I know little to nothing, but it seems to me that at the very least, we have to consider liquor stores and casinos enablers of their respective vices and the negative individual and societal consequences that result.  I think it’s fair to assume that at least a few problem-gamblers-in-waiting will become problem gamblers as a result of having access to a new casino.

But remember: this isn’t just a new casino, it’s a new social enterprise casino, whose profits are directed to the work of another social enterprise, Count Me Out, to prevent and treat gambling addiction.  Assuming that Count Me Out’s programs are indeed effective, the question now becomes whether the profits generated by the casino enable Count Me Out to reduce the incidence of problem gambling to a greater degree than the casino’s presence increases the incidence of problem gambling.  Also, since treatment is available on premises, the casino functions similarly to a “wet” shelter for homeless alcoholics or a needle exchange program for drug addicts, providing an opportunity to mitigate collateral damage and provide the addict with access to resources to address their problems when they are ready.  Better for an addict to get his fix there, in an environment designed to minimize abuse, than at another establishment which aims to capitalize on his vulnerability.

If that were where the equation ended, I would make the case that, at best, the casino might turn out to be slightly better than a wash.  However, Hospitality & Grow are also using the casino to provide accredited training, life skills, work experience and employment opportunities to disadvantaged populations, including ex-offenders, people with disabilities, and the long-term unemployed.  On top of that, the casino helps to drive more customers to Hospitality & Grow’s complex which includes four other social enterprise businesses, all of which provide similar employment and training opportunities, among them a 66-room hotel that is being renovated to serve people with special needs and generate environmental benefits.  Surely the social and economic value created by providing such substantive opportunities to these populations both directly and indirectly is enough to tilt the balance firmly, if not emphatically, in favor of the casino having a net positive benefit.

A case can be made that the resources Hospitality & Grow is directing to the casino could be better used to create similar social benefits in another type of business that isn’t centered around such ethically dubious activity.  I’d much rather see employment-focused social enterprises like the catering businesses run by DC Central Kitchen and the Pine Street Inn, the landscape services and bakery businesses from Rubicon Programs, or the maintenance, fulfillment, and other businesses run by countless NISH affiliates.  But the fact is, the decision-makers at Hospitality & Grow saw a casino as the most promising social enterprise opportunity given their location, resources, and the synergy with their existing offerings, so they went with it.  I’m still not 100% convinced of the concept, but at this point, I’m inclined to be supportive and to applaud Hospitality & Grow and its parent, Grow Organization UK, for having the vision and strength of conviction to launch such a seemingly counter-intuitive venture with the potential for both positive social impact and financial sustainability.  We may not need social enterprise casinos to proliferate, but we do need more leaders in all organizations and at all levels who are willing to give ideas like this the consideration they deserve.

(Photo credit Social Enterprise)

Please, Stop Talking About The Social Entrepreneur

The Skoll Foundation, via its Social Edge website, just released a Social Entrepreneur Search Widget to help funders, bloggers, supporters, and peers find and connect with social entrepreneurs who have been vetted by leading awards programs including Skoll, Civic Ventures, Draper Richards, PopTech, and the Schwab Foundation for Social Entrepreneurship.   The widget is slick, easy to use, and will no doubt be a boon to all types of individuals and organizations looking to follow the smart money.

The thing is, I’m not sure this widget and what it represents are really good for the social change sector.  It might be good for the sector on a superficial level, but it also promotes the damaging mythology of The Social Entrepreneur.  The mythology of The Social Entrepreneur is the idea that there are these few, special people who take on an almost super-human role in creating incredibly innovative and successful organizations that are on their way to solving massive social problems.   The Social Entrepreneur’s own personal brand and story become inextricably linked with the marketing and achievements of the organization he or she started.

Kjerstin Erickson inspired a lively discussion on this very topic in a post on Social Edge.  To quote her:

The mythology of The Social Entrepreneur revolves the whole story around the individual. Through a shrewd slight-of-hand, our attention is turned away from the collective movement and toward an individual onto whom a Hero’s Journey is imposed. The drama of such a tale is high, but at what cost? Kings and Queens are made, and many a speaking career launched…but what is sacrificed? What collective narrative, what real representation of holistic social change, what inclusive vision for proudly joining hands as small cogs in a big wheel?

The emphasis on the individual at the expense of the collective narrative is certainly one danger of focusing so strongly on social entrepreneurs rather than social entrepreneurship.  David Henderson touched on another danger on this site yesterday, when he warned of the unconscious shift in our loyalties that can occur as we pour our time and resources into a social change organization and find our ambition increasingly driven by the success of a particular organization or approach.  ”Where once the poor themselves were paramount in our ambitions, our ambitions instead become about the success of our solutions.”

The symbiotic relationship between the social entrepreneur and the organization she founded can also be damaging to the long-term health of the organization.  It is commonly recognized within the for-profit sector that although entrepreneurs make terrific leaders early on, as a company grows and matures, it eventually reaches a point where a different skill-set is required of its leaders to get it over a hump and scale it to the next level.  When a company reaches this point, assuming it has shrewd investors or a diligent board, the entrepreneur steps aside (though not always of their own volition) and allows new leadership to build off the successful business model the entrepreneur developed.  In the nonprofit sector, it is much harder for the founder to step aside from the day-to-day operation of their organization because so often their personal story and involvement are an integral to the organization’s fundraising capabilities.   The opportunity costs of this intertwining between the entrepreneur and the venture are great: to the organization which has trouble bringing in the new leader it needs; to the individual who may no longer be achieving her full potential in the role that is now required of her; and to society, which is denied having that entrepreneur redeploy her energy to solve a new challenge.

Like Kjerstin and David, I have the utmost respect for social entrepreneurs and the profound influence many of them have in improving our world.  In fact, Kjerstin was one of the individuals I recently commended for taking a Full Contact approach to philanthropy.  I do not mean to diminish in any way the accomplishments of entrepreneurs (social or otherwise) or imply that they do not play a tremendously important role in bettering the world.  Let’s just be conscious of the costs of promoting the mythology of The Social Entrepreneur and remember to emphasize the metrics and outcomes that capture their organizations’ true impact so that our human and financial resources can be deployed to the places where they can do the most good.

(Photo by yosoyjulito)

Don’t Give Me Evidence, I’m Pissed!

It is no secret I believe evaluations need to be a central part of the work we do in the social sector, and that not all evaluative frameworks are created equal.  Certainly establishing a reliable system for measuring organizational impact eludes us, but even in the cases that we do have reliable outcomes metrics, I too often come across individuals and agencies who ignore sound data not because it is wrong, but rather, because it does not conform to their beliefs.

Those of us who work on poverty alleviation no doubt get into this field out of a commitment to reduce poverty.  As we join organizations we believe in or develop poverty interventions of our own however, our loyalties shift in subtle ways.  Where once the poor themselves were paramount in our ambitions, our ambitions instead become about the success of our solutions.  If our solutions do not reduce poverty, we are perversely incentivized to argue with the evidence before us, rather than admit what we are doing is not working.

In this way, our sector as a whole is not trying to end poverty per se.  Instead, we are trying to be the one’s to end poverty.  If we blind ourselves by ambition and moral outrage, we render ourselves incapable of allowing outcomes metrics and social indicators to guide our poverty interventions.  If we fail to use data, we will fail to end poverty.

(Photo by Piez)

Why Philanthropy Needs to be Full Contact

Now THIS is full contactOver three billion people—almost half the world’s population—live on less than $2.50 per day.  Nearly one billion people do not have access to clean drinking water.  Even in the United States, more than three million people experience the indignity and desperation of homelessness each year and nineteen percent of children are living in households below the federal poverty level.

And poverty is just one of many challenges humanity faces.

Philanthropy will never solve these challenges.

Let me clarify: Traditional philanthropy will never solve these challenges. Traditional philanthropy, composed solely of donating time and money to charitable causes, will never solve challenges of this magnitude in anything close to an acceptable time frame given the extent of human suffering they represent. As William Easterly argues in great detail in his book, White Man’s Burden, it’s unclear whether the billions of dollars poured into aid by governments and NGOs over the years have had any kind of sustainable positive impact on the lives of the people they were intended to benefit.

So, if traditional philanthropy isn’t the answer, what is?  Well, it probably isn’t too surprising that I’m going to suggest that we need to find ways to be more inclusive of business and government and find ways to leverage the strengths of those sectors, along with the nonprofit sector, to create social change.

Some might question whether the activities of business and government can really count as “philanthropy.”  But let’s look at the etymology of the word: it comes from the Greek philanthropos, a combination of philos, or “loving” in the sense of benefiting, caring for, nourishing; and anthropos — “humankind”, “humanity”, or “human-ness”.  So: “love for humanity.” Business and government may not always express a love for humanity, but they certainly can in some cases, so let’s take full advantage of that where we see an opportunity.

But it’s not enough to simply open our hearts and our minds to accepting a broader definition of philanthropy.  We need full-bore, pedal-to-the-metal commitment to finding what works and doing whatever it takes to make our vision of the world a reality.  We need people like Dan Pallotta, who started Pallotta Teamworks, a for-profit event management that produced multi-day fund raising events such as AIDSRides and Breast Cancer 3-Days, raising over half a billion dollars and netting over $300 million for those causes in nine years.  We need people like Kjerstin Erickson, Saul Garlick, and Jon Gosier, three young social entrepreneurs who have formed the Thrust Fund to offer up a percentage of their future earnings in exchange for the unrestricted capital investments they need to scale their ventures right now.  Basically, what we need are people who take a no-holds-barred, everything-is-on-the-table approach to philanthropy, where the two questions that matter are “Does it work?” and “Does it work better than whatever alternatives are available?”.  We need, as I like to think of it, Full Contact Philanthropy.

To quote Deng Xiaoping: “I don’t care if it’s a white cat or a black cat. It’s a good cat so long as it catches mice.”

Let’s all stop caring about the color of the cat and focus on how we can best identify and nurture the cats that demonstrate that they can (or someday will be able to) catch the most mice.  And if you’ve got a dog or a wombat that somehow manages to catch even more mice, heck, let’s find a way to nurture those too!

(Photo by sselbein2007)

Great Non-Profits Deserve a Great Rating System

We have an evaluation problem in the social sector.  We want evaluations to be easy more than we want them to be right. Designing good surveys and collecting client data is hard. Rating how we feel about a particular program on a scale from one to five is easy.  As a sector, we need to guide funding towards programs that work, and abandon ones that don’t. If we are to reliably move resources towards the highest achieving organizations, we have to define what high achieving means.

To me, the answer to what makes an organization high achieving is clear.  The social service sector exists to reduce social ills like poverty, homelessness, and food insecurity.  Organizations that have a greater impact on improving the lives of their clients are better than those that have less.  Any evaluative framework that is not centered on measuring changes in client indicators is irrelevant. Despite this obvious point, I am dismayed by how celebrated efforts like the Alliance for Social Investing and Greatnonprofits.org fail to base their evaluative criterion on client outcomes.

There is a lot at stake in getting a rating system right (or wrong).  The potential harm a poor rating system can cause was illustrated last week in a partnership between Greatnonprofits.org and Guidestar.org.  These two rating organizations teamed up to compile a list of the “Top Ten Relief Organizations Working In Haiti.”  The list was compiled based on a handful of donor reviews, and as non-profit consultant Gayle Gifford pointed out, those organizations “that were listed in the Top 10, had ONLY 1 or 2 Reviews. That’s it.”

Greatnonprofits.org and Guidestar.org responded to Ms. Gifford’s criticism by dropping the top ten list all together.  While these rating organizations certainly did the right thing by retracting their list, it is amazing to me that two supposed evaluation leaders in our industry could have compiled such a hasty, pointless agency ranking in the first place. There is so much that is problematic here, least of all the paltry number of reviews the top ten list was based on.

If we are to ever develop a meaningful top ten list of the most effective social service programs, we have to embrace the social scientific complexities of evaluating clients’ social outcomes.  This means taking the collection and analysis of client data, in its quantitative and qualitative forms, seriously. Simplistic rating systems that ask donors how they feel about a particular organization may seem seductive, but they could not be more beside the point in determining which organizations are best able to improve the lives of hurting people.  So long as we fail to move towards an evaluative framework that is centered on sound social outcomes practices, the only top ten list we can reliably compile is the “Top Ten Worst Ways to Rank Non-Profits.”

Originally posted on inforumusa.org

(Photo by surfspirit)

Families on Food Stamps With No Income Expose Hole in Safety Net

One in eight Americans, and one in four kids, receive food stamps (recently renamed SNAP).  Furthermore, the New York Times reports that

About six million Americans receiving food stamps report they have no other income, according to an analysis of state data collected by The New York Times. In declarations that states verify and the federal government audits, they described themselves as unemployed and receiving no cash aid — no welfare, no unemployment insurance, and no pensions, child support or disability pay.

The growing number of people receiving SNAP, but living without any cash income exposes a troubling hole in our social safety net.  TANF, the primary cash aid welfare program design to aid poor families, has strict asset requirements and is only meant for families with dependent children.  The newly poor victims of the recession are people who are too asset rich to receive cash aid welfare, and therefore are subsisting only on food stamps.

(Photo by fancypicnic)